Return, Exchange & Refund Policy
For returning items for a refund or exchange, follow the steps below:
Step 1: Read our return or exchange conditions found directly below these steps to determine if you qualify for a return.
Step 2: If you qualify for a return, call our customer support line toll free (844-643-3768) to set up a return authorization. Having your Order ID ready before hand will help speed this process.
Step 3: Write your return authorization number down on a copy of your invoice. If you have lost your invoice, write down your return authorization number on a piece of paper with your name, address, and phone number.
Step 4: Write a brief note on your invoice (or piece of paper if you have lost your invoice) explaining the reason for the return (exchange, defective item, refund, etc.).
Step 5: Carefully package the item being returned so it is not damaged while in transit to us. Be sure to include the retail packaging for all returned items if possible. Items received back that are damaged from being incorrectly packaged will not be exchanged or refunded.
Step 6: Return the item to us. You are responsible to pay for the return shipping unless we have made an error on our part and shipped the wrong item or you have received a defective item. For larger and heavier items, we recommend shipping them via UPS. For smaller and lighter items, US Post Office is usually cheaper. If you have any questions regarding which shipping method will be cheaper for your particular item, please call us at 844-643-3768. Note: We will not accept items mailed “Postage Due”.
We will exchange, provide a full refund or replace with a like item for items RETURNED postmarked within 14 days of purchase meeting the following criteria:
You MUST have a Return Authorization: All Items returned must have a return authorization and be accompanied with Name, Address, Phone #, Email (optional), order number, and reason for return. Note: We will not accept items mailed “Postage Due”. The outside of the package must have the Return Authorization number clearly marked - No returns without a Return Authorization will be accepted. Packages returned without authorization will be refused.
Unopened items: If you make a mistake ordering and order the wrong item, WE WILL exchange the item as long as the item is unopened. The customer will be liable for postage/shipping charges for the exchange item back to the customer. We do not refund shipping charges for items ordered by mistake.
Refund or Exchange timeline:
Exchange: Please allow us 2 business days to process and reship exchanged items. If payment is needed for exchange to a more expensive item or to pay for the exchange shipping charges, we will contact you within 2 business days of receiving the package.
Refunds: All refunds will be issued within 72 business hours of receiving the item back. Note: Items being returned that are not defective or exchanged are subject to a 20% re-stocking fee. This fee will be deducted from the refund.
Products ordered normally get shipped the next business day.
99 percent of the items we sell are in stock. We update our out of stock status each day (online) - Items ordered that are out of stock normally will ship within 7 - 14 days unless otherwise noted. You are welcome to call us toll free to check stock status.
We do not control UPS or US Postal Service or their delivery schedules - Severe weather, road closures, aircraft delays, incomplete address, acts of god, etc can all affect delivery schedules. Many rural areas still take 2 days delivery time even with Express Mail. We will not refund shipping charges for UPS or the US Postal Service not meeting there delivery time guidelines.
WE DO NOT REFUND SHIPPING CHARGES ONCE AN ITEM IS SHIPPED.
Indemnity: You agree to hold harmless and defend NightHuntingDepot.com and its associates, officers, and subsidiaries from and against any and all liability, claims, costs and expenses for any accident or death, unintentional or otherwise, caused by the use of any item manufactured by or purchased from our online store.